Warranty Policy

The warranty period is shown on each product page (for example "1 year" or "3 years"). It starts on the delivery date shown on your invoice. Warranty covers manufacturing defects under normal use.

• Physical or liquid damage, burns, power surges, or damage from drops and accidents.
• Damage from incorrect installation, unauthorised repair or modification.
• Consumables and normal wear (toner, ink, batteries after their rated cycles, cables, cases).
• Software issues, viruses, data loss, and lost passwords. Please back up your data before any repair.

1. Contact us with your order number, the product serial number and a short description of the fault.
2. We'll help you troubleshoot and, if needed, either collect the item or direct you to the brand's authorised service centre — whichever is fastest.
3. Repairs or replacements are decided by the manufacturer and usually take 7–21 working days.

If a product is faulty within 7 days of delivery, we handle it directly under our Return & Refund Policy — no need to go to the manufacturer.