Return & Refund Policy

• Damaged or wrong item: tell us within 48 hours of delivery — free replacement or full refund.
• Faulty item: report within 7 days of delivery — replacement or refund after a quick check. After 7 days, the manufacturer warranty applies.
• Changed your mind: return unopened items in original sealed packaging within 7 days of delivery.

You may return a product within 7 days of delivery if it is unused, unopened, in its original sealed packaging with all accessories, manuals and free gifts. The item must be in a condition that lets us sell it as new.

For change-of-mind returns, the original delivery fee is non-refundable and a collection fee of AED 25 may be deducted from your refund (waived if you drop the item at our office).

Unless they are faulty or not as described, the following cannot be returned:

• Products whose seal or packaging has been opened (e.g. hard drives, SSDs, RAM, toner and ink cartridges, headsets).
• Software, licences, subscriptions and digital product keys once the key has been sent or revealed.
• Special-order, custom-configured or built-to-order items (e.g. configured servers, cut-to-length cables).
• Items with physical damage, missing parts or signs of use not caused by us.

Please check your order on arrival. If an item arrives damaged, is not what you ordered, or doesn't work, contact us within the time limits above with your order number and photos of the item and packaging. We will arrange free collection and send a replacement, or refund you if a replacement isn't available.

Faulty items may be inspected by our technical team or the brand's authorised service centre to confirm the fault. This usually takes 3–5 working days.

After the return window, faults are covered by the manufacturer warranty shown on each product page. See our Warranty Policy for how we help you make a claim.

1. Sign in and open My Orders.
2. Open the delivered order and click Request a return. Choose a reason and describe the problem.
3. Our team replies within 1 working day with the next steps and arranges collection.
4. Pack the item securely in its original box with all accessories.

You can follow the status of your return on the same order page.

• Refunds are processed within 5 working days after we receive and check the returned item.
• Bank transfer orders: refunded to the same bank account. Cash on delivery orders: refunded by bank transfer to an account in your name.
• Your bank may take a further 3–7 working days to show the money in your account.
• Coupon discounts are not refunded as cash; if part of an order is returned, the refund reflects the price you actually paid.

Want a different model instead? Choose "Changed my mind" when requesting the return and mention the product you want. We'll confirm any price difference before sending the new item.

This policy does not affect your rights under UAE consumer protection law. If you have any questions, please contact us.